All defined terms used below shall have the meanings set forth in our Terms of Service. See Terms of Service.
Orders that you submit are processed immediately. If you need to cancel for any reason, please contact us right away.
Once an item is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused, in the original packaging and in the same condition that you received it. Our return policy does not apply to the following goods: gift cards, personalized items, downloadable digital goods (eBooks). These items are not eligible for return, refund or exchange.
We do not issue refunds for digital products.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products. If the downloadable file is defective, please contact us right away so that we can issue you a new file. We are sorry for this inconvenience.
To initiate a return, please email us, and provide your order number.
For items that are manufactured by another party and resold by Pack Poetry LLC, please do not send such item back to the manufacturer.
You are responsible for paying all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item.
We charge a processing fee on credit and debit card transactions. It takes time and paperwork to process returns. Returned items paid for by credit and/or debit are subject to a 10% processing fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.